Battery safety notice and replacement
On this page you’ll find information on the mandatory battery check. Follow all instructions outlined in this safety notice, including stopping use of your bike immediately.
We’ll continually update this page with the latest processes and information. We recommend adding this page to your bookmarks and checking it regularly.
This page was updated on: Thursday 1st January 2026.
If you haven't ordered your replacement battery, please order it now. Please note the following information:
The compensation programme ended on 31 December 2025.
You can, of course, continue to order replacement batteries after this date.
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Spectral:ON CF and CFR
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Torque:ON CF
Understanding the issue
The batteries used for our E-bikes are sourced from reputable companies and tested to meet or exceed industry standards. We have been notified that a small number of batteries may be liable to damage the housing appearing as small cracks, gaps or similar.
In rare circumstances, this could allow moisture inside the battery, potentially triggering a short-circuit that bypasses the fail-safe protection mechanisms. Whilst extremely unlikely, we cannot rule out that a damaged battery might catch on fire, resulting in a risk of personal injury or damage to property.
We must instruct you to please stop using any of the affected batteries in your bike and to not charge them.
Remove the battery
Follow these step by step videos to safely and correctly remove the battery from your bike
Identify the battery and the generation
Once removed, you can check your batteries serial number against the photos below to see if it is affected.
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Generation 1 batteries - Start BT0001 and BT0002
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Generation 2 batteries - Start BT0003 and BT0004
Battery disposal
As you will get a replacement battery, you will need to dispose of the battery in accordance to your local rules and regulations, even if it shows no signs of damage. Under no circumstances should the battery be placed in your household waste or recycling. Do not attempt to incinerate the battery.
You can also return the battery to us in person, at specific Canyon Service locations. Please call ahead to let us know you’re coming to drop off a damaged battery, do not ship it to us.
Order a new battery
The replacement battery is an improved version of the original one, with the same capacity. It is easy to install by yourself, and clear instructions will be available when your battery ships to you.
Battery delivery compensation
The compensation programme, consisting of the 1st compensation (partial purchase price refund) and the 2nd compensation (compensation for the delayed delivery of replacement batteries), ended without replacement on 31 December 2025.
Replacement batteries began shipping in March 2025. Due to delivery delays, customers received the 2nd compensation as a token of our appreciation. This compensation was calculated individually based on the waiting period from 31 March 2025 until the battery has been shipped, but no later than 31 October 2025 (900 Wh battery) or 31 December 2025 (720 Wh batteries).
The monthly rate is scaled according to your bike model and purchase price, ranging from to per month.
Replacement battery installation
If you’ve received your improved replacement battery and need help installing it, check out our guide below.
Remember to keep harsh chemicals such as oils, greases, lubricants, and solvents away from the battery. Contact with these chemicals can cause permanent damage to the battery.
FAQ
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How will you keep me updated?
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What if I’ve sold the bike?
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How can I tell what generation my battery is?
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Will the refund make me lose my warranty or right to a repair?
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How is my warranty affected?
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Will my battery be a like for like replacement?
